Returns & Exchanges Policy

Last Updated: [Date]

1. Return Eligibility

  • 30-Day Window: From delivery date
  • Conditions:
    • Unworn, unwashed condition
    • Original tags attached
    • No stains or odors
    • Original packaging included

Non-Returnable Items:

  • Swimwear (hygiene reasons)
  • Customized products
  • Final sale items (marked during purchase)

2. How to Return

Step-by-Step Process:

  1. Log in to your seasonsclothesshop.com account
  2. Navigate to “Order History”
  3. Select items for return
  4. Print prepaid return label (US only)
  5. Ship within 7 days of request

International Returns:

  • Customer pays return shipping
  • Must include customs declaration as “Returned Goods”
  • Refund excludes original shipping/duties

3. Refund Details

  • Processing Time: 5-7 business days after receipt
  • Method: Original payment form
  • Deductions:
    • Original shipping costs
    • Return shipping (if applicable)

4. Exchange Options

Recommended Method:

  1. Return original items
  2. Place new order

In-Stock Exchanges:

  • Available for same product/different size
  • Subject to availability
  • Processing time: 10-14 business days

5. Damaged/Defective Items

Immediate Action Required:

  1. Contact us within 48 hours
  2. Provide photos of:
    • Product defect
    • Packaging damage
    • Shipping label
  3. We’ll email return instructions

6. Seasonal Exceptions

Holiday Policy:

  • Purchases Nov 15-Dec 25: Extended returns until Jan 15
  • Gift receipts: No return authorization needed

7. Tracking Your Return

Monitor status:

  • Through your account
  • Via carrier tracking
  • Email notifications at each stage

For assistance, visit our Help Center.